Terms of service
ISOAARO.COM – TERMS OF USE
A-team Coaching · Terms of using online store and service website.
1. General and scope
1.1 These terms of use (“Terms of Use”) apply to the isoaaro.com online store and service website (the “Site” or “Service”) operated by A-team Coaching, as well as to the products and services offered through the Site.
1.2 Service provider: A-team Coaching, Business FI29913778, address Vehkapolku 11, 49420 Hamina, Finland. Contact information: email coach@isoaaro.fi, WhatsApp +358409611375. Customer service is available around the clock (24/7) by email and via the contact form on the Website, we reply usually within 24 hours.
1.3 These Terms of Use apply to all users of the Site and purchasers of physical and digital products and services. If you are a consumer, you also have rights guaranteed by consumer protection legislation, which cannot be limited by these Terms.
1.4 By using this Site or ordering a product or service, you agree to these Terms of Use. If you do not agree to these terms, please do not use the Site or place any orders.
2. Service description
2.1 isoaaro.com is a Finnish fitness, sports and nutritional supplement online store and service website operated by A-team Coaching.
2.2 We offer, amongst others, the following products and services:
• Personal training and coaching services
• Ready-to-use training programs and nutrition plans
• Digital products, such as e-books and software packages (e.g. Unbreakable Bundle)
• Supplements and equipment
2.3 Physical products (supplements, equipment) are delivered by UPS. Digital products are delivered electronically via a mobile application or as a download link.
2.4 More detailed product, price and delivery information is provided on the Site in connection with each product and service.
3. Registration and accounts
3.1 Certain functions, such as creating a user account, may require registration. When registering, you agree to provide authentic, real and up-to-date contact information.
3.2 You are responsible for maintaining the confidentiality of your account credentials and password and all activities that occur within your account. If you suspect that your credentials have fallen into the wrong hands, please notify us immediately.
3.3 You may only have one user account and the account or its credentials may not be transferred or shared with others.
3.4 We reserve the right to suspend or close your user account if we suspect any account misuse or any activity in violating these terms.
4. Placing orders and forming a contract
4.1 An order placed on the Site constitutes a binding offer to you. Once you have submitted your order, we will send you an order confirmation by email.
4.2 A contract for the supply of a product or service is formed when we have accepted your order and sent you an order confirmation. We reserve the right to refuse to accept your order, for example, if:
• Your order information is incomplete or incorrect;
• The fee cannot be charged; or
• The product is out of stock or cannot be delivered for some other reason.
4.3 It is not possible to cancel an order without a valid reason after the contract has been formed, unless the consumer has a right of cancellation (clause 7).
4.4 We reserve the right to correct obvious errors in the order or on the Site (e.g. incorrect price) and will notify you separately in such cases.
5. Prices and payment methods
5.1 Prices stated on the Site include VAT unless otherwise stated. Prices are subject to change and the price in effect at the time of ordering will apply to the order.
5.2 Available payment methods are announced at checkout when ordering, such as card payments and online banking.
5.3 Payment will be charged at the time of order, depending on the payment method. Any shipping costs and other additional fees will be announced before the order is confirmed.
5.4 Discount codes and promotional sales can generally be used one at a time, unless otherwise stated.
6. Delivery and shipping costs
6.1 Physical Products: Supplements and equipment are shipped via UPS. Normal delivery time is 3–5 business days from order confirmation. We ship products within Europe; the terms and costs for deliveries are stated at the time of order.
6.2 Free delivery is available for orders over €75 (domestic and where applicable). Orders under €75 will be subject to the delivery fee stated on the Site.
6.3 Digital products: Digital products are delivered electronically as a download link immediately after order confirmation. The download link is sent by email with order confirmation. There are no shipping costs for digital products.
6.4 The risk of transport of physical products passes to you when the product has been handed over to the carrier. This does not limit the consumer's statutory rights.
7. Right of withdrawal
7.1 The consumer has a 14-day right of withdrawal in distance selling pursuant to the Consumer Protection Act (38/1978). The right of withdrawal begins for physical products when you have received the order and for services from the moment the contract is formed.
7.2 Cancellation must be notified before the deadline by email to coach@isoaaro.fi.
7.3 Digital content – termination of the right for withdrawal: The consumer's right of withdrawal for digital content (such as e-books, training programs, nutrition plans and other products delivered as digital downloads) ceases when the delivery of the content begins and you are aware that the right of withdrawal ends when delivery begins.
7.4 Before downloading such a digital product, you expressly agree that once the download begins, you will lose your right of withdrawal. Once you have downloaded, opened or started using the digital product, you will no longer be able to cancel your purchase and no refund is possible.
8. Returns and liability for defects
8.1 You have rights under the Consumer Protection Act regarding faulty or defective products. After discovering a fault, you must make a complaint within a reasonable time after discovering the fault.
8.2 Return instructions: The product must be returned unused and in its original condition within 14 days.
8.3 Subject to the consumer's statutory rights, we will repair or refund the defective product after accepting the return (see 8.2).
9. Right to use digital products
9.1 Purchasing a digital product grants you a personal, exclusive and non-transferable right to use the product for your own training, nutrition and well-being.
9.2 The Digital Product may not be copied, stored, distributed or made available to third parties, including through messaging or social media channels. The Product may not be resold, rented, transferred or used for commercial purposes without separate written permission.
9.3 Your right of use is personal and intended for your own use only.
10. Coaching services
10.1 The coaching contract is formed when the order is confirmed. The coaching service may include, as for example: individually built training program, individually built nutrition plan and support such as regular situation reviews and communication.
10.2 Coaching is a personal service and cannot be assigned or transferred to another person.
10.3 Termination: The coaching agreement is valid in accordance with our agreement unless we separately agree otherwise.
10.4 Scheduling: It is possible to cancel or postpone situation reviews and communication according to the agreement before the agreed time.
10.5 The coaching service and its content are intended for you in accordance with our agreement.
11. Intellectual property rights
11.1 All copyrights and other intellectual property rights (texts, images, videos, logos, training programs, nutrition plans, e-books, etc.) of the Site and the products and services it contains belong to A-team Coaching or its partners.
11.2 The content of the website or its products may not be copied, modified, distributed or used for commercial purposes without contracted, written permission.
12. Limitations of liability and health liability exemption
12.1 Training programs and nutrition plans, advice and other content shared on the Site are intended to be general information for you and are not intended to replace the assessment or treatment provided to you by your doctor or other specialized healthcare professional.
12.2 You are responsible for your own health and safety. Before starting an exercise program or changing your nutrition, make sure that your health allows it. If you have any illnesses, injuries, limitations, are pregnant or have other special health issues, consult your doctor before starting.
12.3 A-team Coaching is not liable for damages or injuries that may be caused to you as a result of implementing the coaching, programs or plans.
13. Data protection
13.1 We process your personal data in accordance with the European General Data Protection Regulation (GDPR) and national data protection legislation.
13.2 The processing of personal data, such as the use and storage of customer data and your rights, is described in more detail in a separate privacy policy, which is available on the Site. These Terms of Use supplement the Privacy Policy.
13.3 For further questions and requests for information regarding data protection, contact coach@isoaaro.fi.
14. User responsibilities and prohibited uses
14.1 You agree to use the Site in accordance with these terms and conditions and to provide truthful information when placing orders.
14.2 It is specifically prohibited to:
• Providing false or misleading information when ordering or registering;
• Interfering with, unauthorized access to, or misuse of the Site or its systems;
• Unauthorized copying, distribution or resale of digital products;
• Transferring or sharing your user account with third parties;
• Attempting to collect information about other users or any related activity.
15. Changing the Terms
15.1 We may update these Terms of Use from time to time. After you have created your account, we will notify you of any changes by email and they will become effective from the date stated, but never before you have accepted any new terms and conditions mentioned for possible new Terms of Use.
15.2 These terms and conditions are in force at the time of applying our products and services already purchased, unless otherwise required.
16. Applicable law
16.1 These Terms of Use and the use of the Service are governed by Finnish law.
16.2 Any potential problems will be resolved through negotiation.
16.3 The EU Online Dispute Resolution (ODR) platform is available to you at https://ec.europa.eu/consumers/odr/
17. Contact information
A-team Coaching
Business ID: FI29913778
Address: Vehkapolku 11, 49420 Hamina, Finland
Email: coach@isoaaro.fi
Customer service: We respond usually within 24 hours.